Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Malvern | GPhC No. 9012511 | Last updated: July 2026

Pharmacy Weight Loss Malvern is a GPhC-registered online pharmacy weight loss clinic serving patients in Malvern, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are the data controller responsible for your personal information. As a registered pharmacy, we are legally and professionally obligated to maintain strict standards of confidentiality and data security. Our GPhC registration number is 9012511, and we are regulated by the General Pharmaceutical Council.

2. Data We Collect

To provide safe and effective pharmacy services, we collect the following types of information:

Personal details: Full name, date of birth, gender, home address, and contact information including phone number and email address.
Health information: Medical history, current medications, weight, BMI, and any relevant clinical information required to assess your suitability for weight loss treatments.
Payment information: Billing details processed securely through our payment provider. We do not store full card details on our systems.
Technical data: IP address, browser type, device information, and pages visited on our website, collected via cookies and analytics tools.
Communication records: Records of any correspondence you have with us, including emails and consultation responses.

3. How We Use Your Data

We use your personal and health information for the following purposes:

To assess your clinical suitability for weight loss medication following pharmacist review.
To process and fulfil your prescription orders, with delivery typically completed within 1 working day of pharmacist approval.
To maintain accurate medical and dispensing records as required by pharmacy law and professional standards.
To communicate with you about your treatment, order status, or any clinical concerns.
To send appointment reminders or follow-up communications related to your care, where applicable.
To comply with our legal and regulatory obligations as a registered pharmacy.

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare (a substantial public interest condition under UK GDPR for special category health data).

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use the following types:

Essential cookies: Necessary for the website to function correctly, including secure login and checkout processes.
Analytics cookies: Help us understand visitor behaviour so we can improve our service. Data collected is anonymised where possible.
Preference cookies: Remember your settings and choices to personalise your experience.

You can control and manage cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

With prescribing clinicians or other healthcare professionals involved in your care, where clinically necessary.
With our secure payment processor to facilitate transactions. These providers are contractually bound to protect your data.
With delivery partners to fulfil your medication order. Only the minimum necessary information is shared.
With regulatory authorities such as the GPhC, NHS, or law enforcement where we are legally required to do so.

All third parties we work with are required to handle your data securely and in accordance with UK GDPR.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance, or longer where required by law. After this period, data is securely deleted or anonymised.

7. Contact Us

If you have any questions about this privacy policy, wish to access your data, or have a concern about how we handle your information, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns about our data handling with the relevant regulatory authority if you feel your rights have not been respected.